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Northern Rivers Accessible Transport Guide
Fact Sheet: WATs
Fact Sheet: Community Transport
Fact Sheet: Accessible Buses
Fact Sheet: Concessions
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Byron Shire - Taxi
Taxis provide greater flexibility in meeting the needs of individual travellers and are often faster than other forms of public transport. There are three ways to catch a taxi:
Feedback If you would like to provide feedback, a compliment or a complaint about a taxi driver or trip, please call NSW Transport and Infrastructure's Taxi Customer Feedback Management System on 1800 648 478 or submit it online.
What is a WAT?Wheelchair accessible taxis are sometimes called WATs. A WAT can be a car, a van, or a minibus that has been altered to secure one or more wheelchairs in the back. WAT drivers receive more training than regular taxi drivers. They learn how to help a passenger in a wheelchair get in and out of the taxi. They also learn about different types of disability as well as the Taxi Transport Subsidy Scheme (TTSS).
WATS in the Northern RiversEach city and town in this region has it’s own taxi company or co-op. All but the smallest have at least one WAT, some have numerous. As a small number of drivers in each company drive WATs and they choose to do so, they are usually very helpful and friendly, especially since they get to know their passengers.
How much will it cost?How much you pay depends on how far you travel. The taxi meter measures how far you go and how much it will cost. The driver will turn the meter on when the taxi arrives and you have been told that it is waiting. They will turn the meter off when you reach your destination, before helping you out.
What if I need assistance?The driver will help you in and out of the taxi and make sure you are securely fastened. You can ask if you would like help handling any luggage or to be pushed to your door. This will not cost you extra.
TIPS for WAT users
Download the Accessible Travel Guide to the Northern Rivers