Bus Services * Taxi Services

Complaints about bus services should be initially directed to the relevant operator. Telephone numbers have been provided in the services sections of this web site.

If the problem cannot be resolved at this level, complaints should be directed to the Regional Office of the Ministry of Transport. Complaints are best made in writing and should be addressed to:

Regional Director, Northern Regional Office,

Ministry of Transport

GPO Box 1620 SYDNEY NSW 2001

Phone: (02) 9268 2800

Email: mail@transport.nsw.gov.au

The peak organisation for the bus industry is the Bus and Coach Association NSW. Representations to this organisation should be made to:

The Executive Officer Bus and Coach Association

NSW Locked Bag 13 NORTH PARRAMATTA 2151

Phone: (02) 9630 8655

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Complaints about taxi services should also be initially directed to the relevant taxi operator. If possible, speak to someone involved in the management of the cooperative. If the problem cannot be resolved at this level, it should be directed to the Ministry of Transport as set out above in the section on bus service complaints. In addition to approaching the Regional Office of the Ministry of Transport you can also contact the Taxi Complaints Line run by the Ministry of Transport on 1800 648 478 or 131 500.

You can also contact the NSW Taxi Council. Representations should be made to:

The Executive Officer NSW Taxi Council

PO Box 1249

DARLINGHURST NSW 2010

Phone: (02) 9332 1266

NB: It is important that complaints about taxi services include as much information as possible - the place and time of hiring, the taxi company and the taxi number.

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Last updated: 29 March, 2007

Disclaimer: Disclaimer: All information is correct at September 2003. As timetables or services are subject to change please follow the links to the appropriate provider for up-to-date information. If you find anything on this web site to be inaccurate or out of date please contact the relevant Council so we can put it right for the next edition. In particular we strongly encourage transport operators themselves to send us the details of timetable changes and new services so we can keep the public up to date.

Comments on the web site (positive or negative) are also welcome. Email to webmaster at info@goingplaces.org.au.